Rest assured that we stand behind our equipment and offer full support to customers who need to submit a warranty request. Tell us about the issue below, and we'll be happy to help.
ETERRA WARRANTY STATEMENT
LIMITED PRODUCT WARRANTY
WARRANTY: Skid Steer Solutions LLC, doing business as Eterra ("Eterra"), warrants its products to the original retail purchaser against physical manufacturing defects in the materials or craftsmanship of the product, which occur within twelve (12) months from the date of delivery to the purchaser or the carrier in the case of F.O.B. shipments. Eterra’s warranty is limited to repairing or replacing any defective parts or components at Eterra’s option. This repair or replacement is the purchaser’s sole remedy under this warranty.
Expendable components, including but not limited to knives, oil, chain sprockets, skid shoes, knife mounting discs, and similar items, are excluded from this warranty. Additionally, normal wear and tear and routine maintenance are not covered. Ground-engaging products, such as auger bits, are also excluded due to the nature of their use.
The purchaser is responsible for all transportation costs associated with warranty service, including the expenses of transporting the product or component part to Eterra’s service centers. Warranty service will be performed by the Eterra Dealer from whom the product was purchased, in the Dealer’s service department, during regular hours of operation.
Extended warranties are not available for Eterra products.
